Refund policy
Last updated: September 2026
Digital products
Every pattern is a digital download that is available immediately after checkout. If you live in the EU or the UK, you can withdraw from your purchase within 14 days of your order without giving a reason: email us and we will refund you within 14 days, using your original payment method.
Faulty or missing files
If something is wrong with your purchase, we will put it right. For example, if:
- a file won't open or is damaged,
- pages or files are missing,
- you never received your download links, or
- the pattern contains an error that we cannot correct for you.
In these cases we will send you a replacement file or new download links, or, if that doesn't solve the problem, refund your purchase.
How to contact us
Email support@crochetpatterns.us or use our contact page. Please include your order number, the pattern name and a short description of the problem, ideally with a screenshot.
Refunds are made to the original payment method. This policy does not affect any rights you have under the consumer protection laws that apply to you.